Customer as Boss

Periodically I have observed people complain about their employees or co-workers, and occasionally I have complained myself. Sometimes people at work act as if they are either ignorant of who their customer is, or as if they don’t care about their customer, it sometimes it is hard to tell the difference.

Six Things I Have Learned About Staffing Software Development Teams

This is a collection of observations about things that managers and leaders of software teams encounter or trip over.  This post comes out of a series I am doing about IT Staffing Strategy, but these are localized to the software team, not the larger strategy picture.  These are very similar to Johanna Rothman’s excellent Management