Generally, software falls into three classes; Apps, Tools, and Infrastructure.
Apps – or applications as they were formerly known – are software built to help a user do some valuable activity, like check a bank balance or edit digital images. While the end user must learn how to use it, an app is useful without further development. Some apps are configurable, so can work differently for different users or organizations, but they are still focused on solving problems or delivering value related to some specific functional domain.
Tools – are software that are more general purpose, but with a specific flavor – that they are designed so that users of these can use them to “fashion” applications for themselves or other groups of end users. Tools express their own user experience, but are not always immediately valuable without some “fashioning”. Tools can range from Microsoft Excel to Sharepoint to web content management systems like WordPress, to giant ERP systems like SAP or Peoplesoft. Many business intelligence product fall into this category.
Infrastructure – are software that really has no end user experience. They are designed completely as a foundation for other software to be built upon. This would include any software whose primary interaction mode is through API (application programming interfaces) or CLI (command line interface) patterns. Products like databases, middleware, application servers, application frameworks all fall into this category.
So why is it so confusing to people? Because technology has its own functional domains. These classes are not mutually exclusive, in that for one user it is an application and another it is a tool. With add-ons, extensions, or plug-ins it becomes even more confusing, as these constructs blur the lines between tools and applications even further. Plug-ins for a tool, may be applications focused on one functional domain.Continue Reading