Five Lessons Learned From Consulting Engagements

In a recent post about consulting engagements, I talked about some of the challenges with consulting organizations and their standard practices. I thought maybe some might benefit from some insight.  These are some specific suggestions for handling these kinds of challenges. 1) Consulting firms have “relationship” managers or “engagement” managers – these are people whose

Customer as Boss

Periodically I have observed people complain about their employees or co-workers, and occasionally I have complained myself. Sometimes people at work act as if they are either ignorant of who their customer is, or as if they don’t care about their customer, it sometimes it is hard to tell the difference.