Business Architecture has been likened to psychopharmacology. We are using capability models and process design so that we can see the organization in a new and enlightened light. But I think Business Architecture is much more like epidemiology. We are studying the health of populations. The capabilities are the populations we are studying and the…
Culture
Post reality. It’s a thing.
As marketing guru Seth Godin calls it, post reality is a thing. It’s funny to me that a marketing guy would get upset with this. What he is talking about has another word: persuasion. Marketers do that all the time. Persuasion itself is a science. We need to get over ourselves, acting like we care…
Learning with Statistics
I have been blogging now in one form or another for a little less than nine years. I have always blogged for myself, as a learning tool, as much as for an audience. I needed a collaboration partner, to help me figure things out, and I decided that “the internet” was going to be my…
Theory of Constraints applied to Agile Delivery
We have all heard of how agile is supposed to help us improve software delivery, making it faster, cheaper, better, blah blah blah. But does it always? What do we need to know to actually get the benefits we seek?
Avoid the meeting takeover -part 4
I hope you have enjoyed this little vignette about meeting preparation. I have spent lots of time in meetings. I work in an organization that has a highly collaborative culture, and that leads to lots of in-person face-to-face meetings. Over the years I’ve learned that in order to have effective meetings, there needs to be…
Avoid The Meeting Takeover – Part 3
“That was a really great meeting!”, I told Carolyn as we walked toward the lunch room. “I already see the benefits of your mentor relationship with Jack. In fact, I’m kinda jealous.” “Yeah. Preparation really pays off. Now that I know how, it is so easy.”, Carolyn was smiling. “So it is really easy?”, I…
Avoiding The Meeting Take Over – Part 2
“So did you talk to Jack?” I asked. Carolyn was smiling, “I sure did. He was really helpful. I thought he might reject me.” “And did he give you some useful suggestions?” “He kept asking me questions. It was kind of weird. He wasn’t insulting, or condescending, it was like he expected me to ask…
Avoiding the Meeting Takeover – Part 1
Carolyn was clearly frustrated. “He just completely took over the meeting… I felt like I had no ability to regain control.” “How did he do that?”, I asked.
Customer Satisfaction and The Hero
In this series I am exploring the notion of viewing interdepartmental relationships within a company as “customer-provider” relationships. In this post I want to tackle the question: What does customer satisfaction mean? Customer satisfaction is hard to define. Ultimately, we want customers from whom wealth flows to the owners to be content, so the wealth…
A Customer Who?
In this series I am exploring the notion of viewing interdepartmental relationships within a company as “customer-provider” relationships. In this post I want to tackle the question: Who is my customer? Internal departments may do work on behalf of real clients of the company, but never have contact with those clients. There may be customer…