A Customer

“The purpose of any business is to create and keep a customer” – Peter Drucker Five years ago, even two years ago, I would have said that the purpose of a business is to create value. Before that I would have said that the purpose of a business is to make a profit or to

The Beast

You adopt practice to “make the team go”.  However, every practice you adopt has a cost. The time you spend “making the practice go” is somewhat then a cost of making the team go.  I like to talk about the cost of your practices as “Feed the Beast!”  But what you really want to make

Five Lessons Learned From Consulting Engagements

In a recent post about consulting engagements, I talked about some of the challenges with consulting organizations and their standard practices. I thought maybe some might benefit from some insight.  These are some specific suggestions for handling these kinds of challenges. 1) Consulting firms have “relationship” managers or “engagement” managers – these are people whose