Sometimes when we think things are rolling along, or going according to
plan, or even before we get going, something unexpected happens.

It can be anything that appears to impede our progress, add work, make work
less fun, reduce our confidence, etc.

The impact of the setback can be obvious or subtle; easy or hard to
quantify; well or poorly understood; more or less overcomeable.

When these setbacks present themselves, they can cause the mood and morale
of the team to change. Leadership is requires to make adjustments.
Leaders cannot appear to lose hope or confidence, nor can they fail to
acknowledge to issue. When setback occur the team looks to the leaders for
hope. They ask the question “Explain to me how this doesn’t mean we are
totally screwed?”. They want to believe. They want to own the result.

What will you say?

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