I am in the middle of my umpteenth system replacement project. There are some universal assumptions that are endemic to the user community in every system replacement project. They are born of hope and frustration. They are almost universal.
1) The new system will do everything the old one does, only better.
2) The new system will support all of my existing processes and procedures without significant change.
3) The new system will be faster that the old system.
4) The new system will have better data quality than the old system.
5) The new system will address ALL of the shortcomings of the old system.
If you have ever done one of these projects, you know. They are assumptions that you must actively work against. They require a constant stream of communication to dispel. I offer you my rationale for why they are never, ever, true.Continue Reading